Municipality Digital Solution

Added on 2025-07-24 03:47 PM

ERP System

A powerful, all-in-one municipal management system helps municipalities manage operations, serve citizens online, and modernize public services — all in one place.

Internal Management Tools

Manage tasks, approvals, staff roles, and daily operations within the municipality.

Property & Tax Management (Ikar and Taklifat)

Handle property records, tax calculations, billing, and collection — all in one place.

Request Management & Workflows

Track and process citizen and internal requests through custom, automated workflows.

Online Citizen Requests

Citizens can submit and track service requests anytime, from any device.

Online Payments

Secure platform for paying taxes and fees online, with instant confirmation.

Statement of Account (SOA) for Citizens

Each citizen has access to a personal account summary with payment history and dues.

Reports & Dashboards

Real-time insights into requests, finances, and performance for better decision-making.

User Access Management

Control permissions and roles for employees with secure login and data access.

Municipality Website

A modern, user-friendly website that connects the municipality with citizens, shares important updates, and provides easy access to online services.

News Updates and Media Gallery

Publish announcements, photos, and videos to keep citizens informed and engaged.

Smart Contact Forms & Request Links

Allow visitors to contact the municipality or submit requests directly from the site.

Direct Connection to ERP System

Citizens can access services like online requests, payments, and SOA through the site.

Online Citizen Portal

The Online Citizen Portal gives residents direct access to municipal services from any device, at any time — reducing the need for physical visits and speeding up request handling.

24/7 Access to Services

Citizens can submit requests, follow up, and view responses anytime.

Official Transactions (Mou‘amalat)

Residents can apply for building permits, residency documents, licenses, and other formal administrative transactions completely online — with full tracking, document upload, and department routing.

Request Tracking

Users can see the status of their submissions in real time.

Integrated with ERP

All requests automatically flow into the internal system for fast processing.

Document Upload

Residents can attach required files directly when submitting forms.

Notifications & Confirmations

Automated email alerts keep citizens updated on their requests.

Email & Domain Setup

We provide municipalities with a professional online identity through a custom domain name (e.g., yourcity.gov.lb) and a secure, cloud-based email system for staff. Each department and employee can have their own official email address (e.g., mayor@yourcity.gov.lb), improving communication, trust, and efficiency.

LEB.Guide City Directory

LEB.Guide is an online platform by IDAW that supports municipalities in promoting their local economy and giving visibility to businesses across their region.

Supports Local Businesses

Helps startups and small businesses grow by offering them a free online presence.

Boosts Local Economy

Encourages residents to discover and buy from nearby service providers, shops, and artisans.

Promotes Community Engagement

Strengthens the connection between citizens and local enterprises.

Structured Navigation

Users can explore listings by governorate, district, and city, with dedicated pages for each region.

Free Business Webpages

Local businesses can create and manage their own simple web page at no cost.

Integrated with Municipality Website

Easily linked from the official site to drive visibility and engagement.

Loading